Lifetime Exchange & Buyback Policy

Oreya Lifetime Exchange & Buyback Policy

Recently received your order? If you are looking to return or exchange a brand-new item within 10 days of delivery or purchase, please refer to our standard 10-Day Returns & Exchange Policy. The lifetime policy detailed below applies exclusively to pieces you wish to upgrade or sell back after this initial 10-day window has closed.

At Oreya, we believe your fine jewellery is an investment. Whether you want to upgrade to a new design or simply sell your piece back to us, our Lifetime Guarantee ensures a transparent and seamless process based on current market values.

1. Lifetime Exchange (Upgrade to a New Piece)

If you wish to exchange your current Oreya jewellery for a new design, the final valuation will be credited to your Oreya account as store credit. This credit cannot be encashed.

  • Gold Value: 100% of the prevailing gold buying rate.

  • Lab-Grown Diamond Value: 90% of the prevailing market value of the diamonds.

  • Coins: 100% of the prevailing gold/silver buying rate

  • How it works: You can use this credit toward any new Oreya purchase. If your new selection costs more, you simply pay the difference.

2. Lifetime Buyback (Return for Cash)

If you prefer to sell your piece back to us, the final valuation will be paid directly to your bank account within 15 business days after our quality inspection is complete.

  • Gold Value: 100% of the prevailing gold buying rate.

  • Lab-Grown Diamond Value: 80% of the prevailing market value of the diamonds.

  • Coins: 100% of the prevailing gold/silver buying rate.

3. Valuation & Deductions

To ensure fairness and transparency, the following terms apply to all exchanges and buybacks:

  • Current Market Value: All metal and diamond values are calculated strictly based on the prevailing market buying rates on the exact date you initiate the exchange or buyback request. 

  • Standard Deductions: Making charges, applicable taxes (GST), and a flat processing fee of ₹1,000 will be deducted when calculating the final exchange and buyback value.

  • Discounts & Rewards: If a discount was applied to the gold or diamond value at the time of purchase, the equivalent discount amount will be deducted from the current valuation. Discounts given on making charges are not deducted separately, as making charges are already excluded from the valuation.

4. Eligibility & Quality Check

  • Proof of Purchase: The original invoice and the physical diamond grading certificate (IGI/SGL) must be included. Note: If the certificate is lost, a re-certification fee of ₹1,000–5,000 applies, depending on the total carat weight of the piece.

  • Authenticity: This policy applies exclusively to jewellery purchased directly through the official Oreya website (www.oreya.co), an Oreya store or through our official seller accounts online.

  • The Inspection Process: Once received, our team will conduct a thorough Quality Check (QC), which takes up to 15 business days. Any missing stones, severe damage, or alterations made by a third-party jeweller may result in a reduced valuation or rejection of the request.

  • Declining the Offer: If you decide not to proceed after receiving our official valuation, we will safely return the product to you.

Contact & Policy Updates

Oreya reserves the right to modify these policies at any time to reflect market conditions. Changes take effect immediately upon publishing to www.oreya.co.

Need assistance with an exchange or buyback?

We are here to help. Reach out to our dedicated support team:

  • Email: hello@oreya.co

  • Hours: Monday to Saturday, 11:00 AM – 5:00 PM

  • Registered Office: Shop No. GF-70, Miracle Mile, Sector 60, Gurugram, Haryana, 122011