Privacy policy

Privacy Policy

At Oreya by Aditi Ornaments Pvt. Ltd., we value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website oreya.co or interact with us through any other channel.

We are committed to handling your information responsibly and in compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023 and other applicable laws that govern and outline the collection, use, and processing of personal information.

By accessing our Platform, you agree to this Privacy Policy and consent to the collection, use, sharing, and storage of your information as described below.

1. Information We Collect

We collect information from you in various ways to provide our products, services, and personalized shopping experience. This information may be collected when you visit our website, update your profile, browse our content, place an order, engage with our emails, take part in a contest, promotion or survey, contact customer support, or interact with Oreya-related ads, tools, widgets, content, or plug-ins.


(a) Information You Provide Directly:

When you register, browse, or make a purchase on our Platform, we may collect:

  • Full name

  • Email address

  • Phone number
    Billing and shipping address

  • Pincode / ZIP code

  • Gender, age,date of birth, or anniversary (if voluntarily shared)

  • Account login details

  • Feedback, queries, or reviews

  • Communication preferences (email, SMS, WhatsApp)

  • Government-issued identification (such as PAN Card) for high-value transactions as mandated by Indian tax and anti-money laundering regulations.

If you make a purchase, we also collect:

  • Payment information (credit/debit card details, UPI, wallet, or bank account information)

  • Billing name and address

  • Transaction details and invoices

All payment transactions are processed through secure, PCI-DSS-compliant gateways like Razorpay; we do not store your card or payment data.

(b) Information Collected Automatically:

When you use our Platform, certain data may be collected automatically:

  • IP address, device location and device type

  • Browser type and version

  • Operating system, internet service provider, regional and language settings etc.

  • Pages visited, features used, time spent, and actions taken 

  • Ads and emails viewed and similar information

  • Date/time of visits, referring URLs, purchase history, username and password

  • Clickstream data, wishlist and cart activity and other profile-related information

  • Content shared with us including feedback, product reviews, photographs, etc.

  • Information related to career opportunities, recruitment, employee onboarding.

We may also use cookies, pixels, and analytics tools (like Google Analytics and Meta Pixel) to enhance user experience, measure performance, and display personalized ads.

2. Use of Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (including sharing details with logistics partners) and payments

  • To verify your identity and contact details

  • To manage your account and provide customer support
    To send order confirmations, invoices, delivery updates, and payment notifications

  • To personalize your shopping experience and recommend relevant products

  • Marketing & Retargeting: To send you promotional offers via Email, SMS, or WhatsApp (with your consent) and to display relevant ads to you on third-party platforms (like Instagram or Google) based on your browsing behavior.

  • To improve our website, services, and product offerings through analytics

  • To comply with applicable laws, tax regulations, and prevent fraud

Your information is used only for the purposes stated above and always in accordance with applicable Indian data protection laws.

3. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to:

  • Maintain session continuity

  • Remember your cart and preferences

  • Analyze traffic and usage patterns

  • Show relevant offers or retargeting ads

You can modify your browser settings to block or delete cookies. However, doing so may limit some features or functionality of our Platform. 

We also use third-party tracking tools (such as the Meta Pixel and Google Analytics) to understand your preferences and show you personalized advertisements on other websites. We use these technologies to enhance website usability, enable specific features, improve and analyse our services, display relevant products, and support market research.

4. Disclosure of Personal Information

We may share your personal data (on a need-to-know basis) with:

  • Payment processors (e.g., Razorpay) to process secure transactions

  • Courier and logistics partners (e.g., BVC, Sequel) for delivery and pickup

  • Analytics and marketing partners (e.g., Google, Meta) to improve user experience and ad retargeting.

  • Customer service and support teams

  • Legal or regulatory authorities, when required by law, court order, or government regulation

  • In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the acquiring entity.

All third parties are required to handle your information in a lawful, secure, and confidential manner. We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

If we need to use or share your information for any purpose beyond what has been disclosed, we will do so only with your prior consent.

 

5. Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • To access and review your personal information

  • To correct or update inaccurate or incomplete data

  • To withdraw consent for data processing (where applicable)

  • To request deletion of your personal information (subject to legal and transactional obligations)

You can exercise these rights by writing to us at hello@oreya.co or contacting our Grievance Officer (details below).

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law (such as accounting, taxation, or fraud prevention obligations).

Once data is no longer required, it will be securely deleted or anonymized.

 

7. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, misuse, loss, or alteration.

While we take every reasonable precaution, no electronic system or transmission method is completely secure. Users are encouraged to safeguard their own login credentials and report any suspicious activity immediately.


8. Third-Party Links

Our Platform may contain links to third-party websites (such as payment gateways or courier tracking portals).

Please note that we are not responsible for the privacy practices or content of such websites. We encourage you to read their respective privacy policies before sharing any information.


9. Children’s Privacy

Our Platform is intended for use by adults. We do not knowingly collect personal information from children under 18 years of age and our website is intended for users aged 18 and above.

If we become aware that we have collected such data, we will take immediate steps to delete it.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, business operations, or privacy practices.

All changes will be posted on this page with the “Last Updated” date. Continued use of the Platform after updates implies acceptance of the revised policy. We’ll notify users of any major updates as needed. If you disagree with the latest changes, you may contact us using the details below and discontinue using our services immediately.

 

11. Grievance Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, we have appointed the following Grievance Officer:

Name: Aditi Verma

Designation: Operations Head

Email: hello@oreya.co

Address: Shop No. GF-70, Miracle Mile, Sector 60, Gurugram, Haryana, 122011

All complaints and requests regarding data privacy will be addressed within the timelines prescribed under applicable law.


12. Contact Us

For any queries or feedback regarding this Privacy Policy, please contact us at:

hello@oreya.co

Oreya by Aditi Ornaments Private Limited

Shop No. GF-70, Miracle Mile, Sector 60, Gurugram, Haryana, 122011